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Underwater Solutions GroupUnderwater Solutions Group

Privacy

Privacy policy

This policy explains what personal data we process when you contact us, apply for a role or use this website, on what legal basis, and how long we keep it.

Controller
Underwater Solutions Group
Basis
Contract & legitimate interest
Attachment links
Expire after 14 days
Framework
EU GDPR

01Controller

Who processes your data

Controller
Underwater Solutions Group
Address
Underwater Solutions Group, Willemdok 4D, 2000 Antwerpen, Belgium
Email
office@underwatersolutionsgroup.com
Telephone
+32 472 67 44 21

02Data

What we collect and why

Enquiries and quotation requests

When you submit an enquiry we process your name, company, job title, email address, telephone number, preferred contact method and language, together with the technical description of your project and any files you attach. We use this to assess the request, prepare a method statement or quotation and contact you about it.

Attachments

Files you upload are stored in a private storage location that is not publicly accessible. Internal access links are time-limited and expire after fourteen days. Drawings and technical documents are only retained beyond assessment if you explicitly consent to retention for project preparation.

Applications

For job applications we process your CV, certificates, diving medical validity and references in order to assess suitability and, where relevant, keep your profile on file for future scopes.

Technical data

We log limited technical data with submissions — such as browser user agent and an anonymised sender fingerprint — solely to prevent abuse and automated spam submissions.

03Legal basis

Why processing is lawful

  • Performance of a contract, or steps prior to entering one
  • Legitimate interest in responding to business enquiries
  • Legitimate interest in preventing abuse of our forms
  • Consent, where you agree to retention of technical documents
  • Legal obligation, where retention is required by law

04Sharing & retention

Recipients and storage periods

Who receives your data

Enquiries are routed internally to the operating company or discipline concerned, so the request can be assessed by the right team. We also use processors for hosting, database storage and email delivery, acting on our instructions under a data-processing agreement. We do not sell personal data and we do not use it for advertising.

How long we keep it

Enquiry correspondence is retained for as long as needed to handle the request and for the period required for commercial and legal record-keeping. Attachment access links expire after fourteen days. Applications are retained for a limited period unless you ask us to remove them sooner.

International transfers

Data is processed within the European Union or under safeguards recognised under EU data protection law where a processor operates elsewhere.

05Your rights

What you can request

  • Access to the personal data we hold about you
  • Correction of inaccurate or incomplete data
  • Erasure, where there is no overriding legal ground to retain
  • Restriction of processing in specific circumstances
  • Objection to processing based on legitimate interest
  • Data portability for data you provided to us
  • Withdrawal of consent at any time, for consent-based processing
  • Complaint to the Belgian Data Protection Authority

To exercise any of these rights, email office@underwatersolutionsgroup.com. We may ask for confirmation of identity before acting on a request, and we respond within the period required by law.

Contact

Privacy questions

For access, correction or erasure requests, or any question about this policy, contact the group office.

Emergency response · 24/7 desk

Vessel incidents, obstructions, damage and urgent underwater repair. Mobilisation depends on incident, location and resources — we do not publish a guaranteed response time.

+32 472 67 44 21Emergency procedure