24/7 response

Underwater emergency response

For grounding, flooding, obstruction, propeller or rudder damage, lost objects in a fairway or any incident where an asset cannot wait for a planned survey — call the emergency desk and speak to a duty coordinator.

Emergency line: +32 472 67 44 21
Availability: 24 hours, 7 days
Coverage: BE · NL · FR · MT
First response: Assessment call

Call directly

+32 472 67 44 21

A call reaches a duty coordinator who can assess the situation and start mobilisation. For incidents in progress, always call — do not use the enquiry form.

+32 472 67 44 21

Mobilisation time depends on the incident, location, permits, weather and available resources. No guaranteed arrival time is published or implied.

01When to call

Situations for the emergency desk

Grounding, contact damage or suspected hull breach
Propeller, rudder or thruster damage or fouling
Rope, net or debris entanglement affecting propulsion
Obstruction in a berth, lock, fairway or intake
Lost object or dropped equipment blocking operations
Sudden leakage from a quay wall, sheet pile or pipeline
Sinking, partly submerged or unstable vessel
Any underwater condition stopping cargo or port operations

02On the call

What to have ready

01
Location
Port, terminal, berth or coordinates, plus the water body and access route.
02
Asset
Vessel name and type, or the structure concerned and its function.
03
Situation
What happened, when, and what is currently affected or at risk.
04
Constraints
Traffic, tide, current, draught, cargo status and any live operations nearby.
05
Authorities
Whether the port authority, harbour master, insurer or class has been notified.
06
Contact
A name and number reachable on site for the duration of the response.

03Response

How a response is organised

Assessment

Duty coordinator takes the incident details
Immediate risk and safety review
Decision on dive, ROV or combined approach
Confirmation of permits and authority contact

Mobilisation

Nearest suitable team and equipment identified
Cross-border movement arranged where needed
Site access, exclusion zone and support craft agreed
Method statement issued for the specific incident

Execution and record

Work under diving supervision with dive records
Video and photographic documentation where possible
Interim findings reported during the operation
Written report for insurer, class and owner use

04Other contacts

Non-urgent routes

Emergency line (24/7): +32 472 67 44 21
Office telephone: +32 472 67 44 21
Office hours: Monday–Friday · 08:00–18:00 CET
Email: office@underwatersolutionsgroup.com
Planned works: Use the enquiry form on the contact page

For planned inspection, repair, survey or maintenance scopes, the enquiry form gives us the technical detail needed to prepare a proper method statement and quotation. Keep the emergency line free for incidents in progress.